Authoring that keeps pace with engineering
Tier-1 automotive supplier · service & repair content
- Problem
- A DITA-based authoring team maintained six document families across model variants and markets. Time-tracking in the diagnostic showed the largest single block of authoring hours went to cross-checking released engineering data — torque specs, part references, variant applicability — not to writing.
- What we did
- Six-week baseline of hours per document type across the delivery line. Then a two-week throwaway prototype: a drafting agent over an LLM API with retrieval on released PLM extracts, proposing updates with source citations. Two-week limited deployment with five senior authors, every output behind a validation gate owned by the lead author.
- How it's measured
- Instrumented as hours per document type vs. the pre-agent baseline, plus a citation-accuracy audit on every gated output. Drafting cleared the gate and scaled to the full team; a second candidate — auto-translation of safety warnings — was killed at the two-week mark for unacceptable review burden.